I’m unable to reset my password.

If you’re having trouble resetting your password, follow these steps to ensure the process goes smoothly:

1. Check Password Requirements:

To successfully reset your password, it must meet the following criteria:

  • Length: The password must be at least 8 characters long.

  • Uppercase and Lowercase Letters: It must contain at least one uppercase (A-Z) and one lowercase letter (a-z).

  • Numbers or Symbols: Your password must include at least one number (0-9) or a symbol (e.g.,!, @, #, $).

  • Password Match: Make sure the “New Password” and “Confirm Password” fields match exactly. Even a small difference, such as a space, will prevent the reset from going through.

You can reset your password here: Password Reset Page.

2. Common Troubleshooting Tips:

  • Clear Browser Cache: Clearing your browser cache and cookies may resolve issues if the reset link isn’t working as expected.

  • Check Spam/Junk Folder: If you haven’t received the reset email, check your spam or junk folder.

  • Double-Check Your Email Address: Ensure that you’re entering the same email address associated with your account. A typo could prevent you from receiving the reset link.

3. Still Need Help?

If the problem persists, feel free to contact us at [email protected]. We’re here to help and will work to resolve your issue as quickly as possible.