If you’re having trouble resetting your password, follow these steps to ensure the process goes smoothly:
1. Check Password Requirements:
To successfully reset your password, it must meet the following criteria:
Length: The password must be at least 8 characters long.
Uppercase and Lowercase Letters: It must contain at least one uppercase (A-Z) and one lowercase letter (a-z).
Numbers or Symbols: Your password must include at least one number (0-9) or a symbol (e.g.,!, @, #, $).
Password Match: Make sure the “New Password” and “Confirm Password” fields match exactly. Even a small difference, such as a space, will prevent the reset from going through.
You can reset your password here: Password Reset Page.
2. Common Troubleshooting Tips:
Clear Browser Cache: Clearing your browser cache and cookies may resolve issues if the reset link isn’t working as expected.
Check Spam/Junk Folder: If you haven’t received the reset email, check your spam or junk folder.
Double-Check Your Email Address: Ensure that you’re entering the same email address associated with your account. A typo could prevent you from receiving the reset link.
3. Still Need Help?
If the problem persists, feel free to contact us at support@hypnozio.com. We’re here to help and will work to resolve your issue as quickly as possible.